“The IMC Supervisor Effectiveness Training exceeded our expectations and provided valuable tools that supervisors can immediately apply in the workplace. The sessions were engaging, relevant, and challenged participants to think differently about communication, coaching, employee engagement, and leadership. The training helped create a stronger foundation for leadership development within our organization and reinforced the importance of working together to achieve common goals. We appreciate IMC’s expertise and look forward to continuing our leadership development journey through future programs.”

“IMC provided timely insight, valuable support, and expert guidance throughout the SMART-PA grant and ERP enhancement project. Their assistance helped us successfully install and validate a fully customized fuel surcharge automation process that has eliminated a significant amount of manual work. We have reduced FSC-related customer disputes by more than 90%, improved the consistency and accuracy of our invoicing, and freed 35–50 hours of billing staff time each month for higher-value activities. The comprehensive training provided for our team ensured a smooth transition and rapid adoption of the new process. IMC was thorough, responsive, and supportive throughout the entire project, and we are very pleased with the results.”

“The IMC team provided valuable insight throughout the assessment process and helped us develop a clear roadmap for future growth. Their expertise enabled us to identify opportunities to improve efficiency, increase capacity, and make informed decisions about our facility investments. It was particularly helpful to soundboard with experienced manufacturing professionals from outside of our organization to help identify blind spots and highlight opportunities for improvement that we might otherwise have overlooked.”

“Through the Winning Teams program, we increased throughput in our laminate cleaning/inspection area by 18%, which also shortened the time for us to respond to vendors about defective products and to reorder replacements for those products by an average of 1 day. We also reduced the number of orders going from Sales to Order Entry with missing information by 25%. This reduced the processing time for order entry and throughput of an order through Sales and Order Entry by an average of 2.5 days. In partnering with IMC on the Winning Teams project, we equipped our team members with the skills needed to identify and drive waste out of our process and increase efficiency. By working with IMC, we bridge the gap between industry expertise and workforce readiness, creating a seamless integration of innovation and practical application. This collaboration strengthens our impact, driving efficiency, quality, and long-term success.”

“We’re very pleased with the results of the training. It was a great way to break the ice regarding a systemic change in one of our oldest and most experience facilities. By training on change management, discussing the benefits of the change, and how to properly communicate the outcomes of the change, we experienced much less of the typical resistance to change that one usually experiences in any business environment. The project was done faster, with less effort, much less drama, and most importantly, we haven’t had any trouble with making the change stick over time. We’re now building more, more efficiently, together, than ever before.”

The IMC and its staff have played an integral part in the success of Pik Rite’s Continuous Improvement culture as well as directly influencing more efficient production and operations. The proof is in our results – our workplace is safer, our employees are happier, and we’re getting more quality work delivered to our customers, faster.

We are a small organization and do not have IT staff. Before we found IMC, the task to implement CMMC seemed almost insurmountable. With their help, the process was no longer overwhelming, and we were able to easily manage the implementation of the CMMC requirements.

5 Whys, SIPOC, Value Stream Maps, etc. are great ways to visualize problems that are difficult to pinpoint.

The attendees of both training programs came away energized and eager to apply their new skills in training, coaching and communications. There is broad consensus that these skills should continue to be developed throughout the company.

We make investments where and when our workforce is skilled and ready.  The training was a solid foundation for supervisor development.