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Corrective Action: Dealing with Challenges with People in the Workplace

(6-hour, virtual series)

This program starts in:

Corrective Action: Dealing with Challenges with People in the Workplace is a four-part, online training series designed specifically for HR professionals and supervisors in manufacturing. This engaging and practical program helps participants navigate the often-tricky terrain of employee discipline by bridging the gap between written policy and real-world situations. Over the course of four, 90-minute sessions, participants will explore key topics such as the purpose of corrective action, applying policy with empathy, resolving inconsistent leadership guidance, and building a culture of fairness and accountability. Through interactive case studies and group discussions, attendees will develop the emotional intelligence, communication skills, and practical tools needed to handle disciplinary challenges confidently and ethically. Registration includes all four sessions, a participant workbook, and reference guides.

Register by July 15th for the discounted rate of $299 per person – a savings of $150!

Register

Session 1: Foundations of Corrective Action in Manufacturing – September 24th

Bridging the gap between written policy and real-world practice

Learning Objectives:

• Understand the purpose of corrective action as a performance technology intervention
• Clarify the difference between punishment and correction
• Explore the four-step discipline model and its application in manufacturing

Agenda:

• Welcome and Introductions
• Presentation: What is Corrective Action?
• Case Study Analysis: First Horizons Bank – The Training Request
• Group Breakout: “Where Policy Fails Us”
• Lecturette: Core Steps in Corrective Action
• Basic Disciplinary Conversations
• Wrap-Up

Session 2: Applying Policy with Judgment and Empathy – October 1st

Balancing consistency with discretion in real-world situations

Learning Objectives:

• Recognize the “gray areas” in discipline and how to navigate them
• Practice tone, body language, and emotional intelligence in challenging conversations
• Identify legal and organizational risk factors in discipline decisions

Agenda:

• Dialogue Analysis: Linda Grayson’s Breakroom Incident
• Activity: “What Would You Do?” Polling Scenarios
• When the Policy Meets Politics
• Lecturette: Emotional Intelligence and Difficult Conversations
• Paired Reflection: How Has Your Authority Been Undermined?

Session 3: Resolving Mixed Messages and Inconsistent Guidance – October 8th

Establishing clarity and building trust across leadership levels

Learning Objectives:

• Understand the challenges of inconsistent guidance from HR, Legal, and Operations
• Learn techniques to advocate for alignment and support as a supervisor
• Explore collaborative resolution strategies within conflicting leadership contexts

Agenda:

• Welcome and Warm-Up: “Advice Roulette” Exercise
• Presentation: The 35 People Problems Identified
• Activity: Interpreting Mixed Messages – A Simulation
• Case Study Review: Divergent Advice from Legal, Ops, and HR
• Wrap-Up & Takeaway Tool: Creating Your Supervisor Support Plan

Session 4: Building a Culture of Fairness, Accountability, and Support – October 15th

Sustaining alignment, confidence, and ethical clarity

Learning Objectives:

• Implement a unified framework for corrective action in your organization
• Practice coaching to prevent corrective action when possible
• Build emotional resilience and trust as a leader

Agenda:

• • Welcome and Review of Key Takeaways
  • Lecturette: From Chaos to Culture Shift – What Worked at First Horizons
  • Coaching vs. Correcting
  • Mini-Workshop: Building Your Performance Consulting Toolkit
  • Action Planning: Applying What You’ve Learned to Your Workplace
  • Closing Reflections

Why should you attend?

• Bridge the Gap Between Policy and Practice: Learn how to effectively apply written policies to real-world situations, ensuring consistent and fair disciplinary actions
• Enhance Emotional Intelligence and Communication Skills: Develop the ability to handle challenging conversations with empathy and clarity, fostering a more positive workplace environment
• Navigate Complex Disciplinary Scenarios: Gain insights into managing “gray areas” in employee behavior, balancing organizational policies with individual circumstances
• Build a Culture of Accountability: Understand how to foster fairness and responsibility within your team, leading to improved performance and morale

Who should attend?

Business owners and C-suite leaders, HR professionals at all levels, accounting or other office personnel who often serve as the HR lead, managers and supervisors with hiring responsibilities, and anyone who wants to learn more about navigating current workforce trends.

IMC is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.

Register by July 15th for the discounted rate of $299 per person – a savings of $150!

Register

Presenter:

William J. Rothwell, PhD. is President of Rothwell & Associates, Inc., Rothwell & Associates, LLC, and Rothwell & Associates Korea. He has worked full-time in human resources, training, and organizational development in both government and in a multinational company. He has been a consultant for over 50 multinational companies. He has served many manufacturing clients in both the U.S. and abroad. Some of his clients include Ford Motor Company, General Motors, Siemens, Sony, Phillips, Erickson, and HP. Dr. Rothwell is a prolific author and has published more than 130 books and authored numerous training packages, guides, technical reports, and scholarly articles. He is a Distinguished Professor in the Workforce Education and Development program in the College of Education at The Pennsylvania State University. He holds top-level certifications and credentials with National SHRM and ATD.

This program may be WEDnetPA eligible!

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