Successful communication drives customer satisfaction, loyalty, and retention, improves problem resolution, enhances the customer experience, increases sales and revenue, contributes to brand reputation and differentiation, and provides valuable customer insights. It is a critical component of building successful and sustainable customer relationships. Customer communication should be intuitive—so why are there so many different approaches? Unfortunately, Read More

“Closing the deal” is the final stage of a sales process; when the prospective customer makes a commitment to buy. Closing the deal is essential as it indicates the successful conversion of a lead into a paying customer. By focusing on effective closing techniques and building strong customer relationships, companies can drive revenue, differentiate themselves Read More

An understanding of the Harmonized System is essential for Importers and Exporters alike. Proper classification under the Harmonized Tariff Schedule or Harmonized Schedule B is a regulatory requirement under the Customs Modernization Act and export control regulations. We will also discuss how they affect the new “Countervailing Duties” on goods from China & other origins. Read More

Free webinar to understand the U.S. Free Trade Agreements. Sponsored by SAPDC and presented by Bob Imbriani Register