“IMC provided timely insight, valuable support, and expert guidance throughout the SMART-PA grant and ERP enhancement project. Their assistance helped us successfully install and validate a fully customized fuel surcharge automation process that has eliminated a significant amount of manual work. We have reduced FSC-related customer disputes by more than 90%, improved the consistency and accuracy of our invoicing, and freed 35–50 hours of billing staff time each month for higher-value activities. The comprehensive training provided for our team ensured a smooth transition and rapid adoption of the new process. IMC was thorough, responsive, and supportive throughout the entire project, and we are very pleased with the results.”
